RETURN & REFUND POLICY

HVAC WALE PRIVATE LIMITED

Effective Date: July 19, 2026
Last Updated: July 19, 2026

1. Introduction

HVAC WALE PRIVATE LIMITED ("HVAC Wale", "Company", "we", "our", or "us") strives to ensure customer satisfaction by supplying high-quality HVAC products and related solutions.

This Return & Refund Policy explains the conditions under which products purchased from HVAC Wale may be returned, replaced, or refunded.

By placing an order with HVAC Wale, you acknowledge and agree to this Policy.

2. Scope

This Policy applies to purchases made:

Through our website (https://www.hvacwale.com)
Through our sales representatives
Through authorized dealers or distributors (where applicable)
Through email or purchase orders accepted by HVAC Wale

Separate contractual terms agreed with enterprise, OEM, project, or government customers shall prevail where applicable.

3. Eligibility for Returns

A return request may be considered only if:

The request is submitted within 7 calendar days from the date of delivery.
The product was supplied by HVAC WALE PRIVATE LIMITED.
The product is unused, uninstalled, and in its original condition.
All original packaging, accessories, manuals, labels, and documentation are returned.
The product has not been damaged due to misuse, mishandling, improper storage, installation, or modification.

Approval of any return is subject to inspection and authorization by HVAC Wale.

4. Non-Returnable Products

Unless otherwise required by law, the following items are generally not eligible for return:

Custom-made or made-to-order products
Special procurement or imported products ordered specifically for a customer
Products manufactured to customer specifications
Installed, commissioned, or used products
Electrical or electronic products that have been energized or connected
Refrigerants, gases, chemicals, adhesives, lubricants, or consumables
Clearance, liquidation, or end-of-life products marked as non-returnable
Software, digital products, licenses, or downloadable content
Products with damaged, missing, or altered serial numbers
Products returned without original packaging or essential components

5. Damaged or Incorrect Deliveries

If you receive:

A damaged product,
An incorrect product,
A product with visible transit damage, or
An incomplete shipment,

please notify HVAC Wale within 48 hours of delivery by email or through our customer support team.

To help us assess your request, please provide:

Order or Invoice Number
Photographs of the product
Photographs of the packaging
Description of the issue
Delivery details

Failure to report transit damage within the specified period may affect our ability to process the claim.

6. Return Authorization

No product should be returned without prior written authorization from HVAC Wale.

If your request is approved, we will provide:

A Return Merchandise Authorization (RMA), if applicable
Return instructions
Shipping details
Any required documentation

Returns received without prior approval may be refused.

7. Inspection of Returned Products

All returned products will be inspected upon receipt.

HVAC Wale reserves the right to reject a return if the product:

Shows signs of installation or use
Has been modified or repaired by unauthorized persons
Is incomplete
Is damaged after delivery
Does not match the approved return request

The Company's decision following inspection shall be final, subject to applicable consumer protection laws.

8. Refunds

Where a refund is approved, HVAC Wale may issue the refund using the original payment method or another mutually agreed method.

Refunds may be processed after:

Inspection of the returned product
Verification of eligibility
Confirmation that the return complies with this Policy

Approved refunds are generally processed within 7–14 business days, although the actual crediting time may depend on the customer's bank or payment provider.

Shipping charges, taxes, duties, installation charges, and other service fees may not be refundable unless otherwise required by law or expressly agreed by HVAC Wale.

9. Replacement

Where appropriate, HVAC Wale may choose to replace a defective or incorrectly supplied product instead of issuing a refund.

Replacement is subject to:

Product availability
Inspection findings
Warranty terms
Nature of the reported issue

10. Order Cancellation

Orders may be cancelled before dispatch by contacting HVAC Wale as soon as possible.

Once an order has been dispatched, manufactured, customized, imported, or specially procured, cancellation may not be possible, or cancellation charges may apply.

11. Warranty Claims

Defects arising after installation or use may be covered under the applicable Warranty Policy, rather than this Return & Refund Policy.

Customers should refer to the Warranty Policy for information regarding warranty coverage, exclusions, and claim procedures.

12. Shipping Costs for Returns

Unless the return is due to:

An incorrect product supplied by HVAC Wale,
A manufacturing defect confirmed by HVAC Wale, or
A shipping error attributable to HVAC Wale,

the customer is responsible for the cost and risk of returning the product.

HVAC Wale recommends using a reliable courier service with shipment tracking and appropriate insurance.

13. Limitation of Liability

To the maximum extent permitted by law, HVAC Wale's liability under this Policy shall be limited to:

Replacement of the product,
Repair of the product (where applicable), or
Refund of the purchase price paid for the affected product.

HVAC Wale shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or loss of opportunity arising from any return or refund claim.

Nothing in this Policy limits any rights available under applicable consumer protection laws.

14. Changes to This Policy

HVAC Wale reserves the right to amend or update this Return & Refund Policy at any time.

The latest version will be available on our website and will become effective upon publication.

15. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

HVAC WALE PRIVATE LIMITED

Website: https://www.hvacwale.com

Email: support@hvacwale.com

Registered Office: 6th Floor,Bldg 11 Spectrum Tower, Chincholi Bunder Road near Mindspace Malad West Mumbai, Mumbai Suburban, Maharashtra (400064)